Terms and Conditions

 

At RIVERSIDE RECEPTIONS NEW FARM, we strive to make your special occasion just that…“ Special ”.

Our 39 years of catering experience allow us to think of all the “Little Things” to afford you a worry free and enjoyable function. The following Terms and Conditions assist in providing our guests clarity regarding events.

Booking Fee

A non – refundable booking fee is required to confirm your booking.

Property

Any damage caused to property and fittings at RIVERSIDE RECEPTIONS NEW FARM during an event is your financial responsibility.

While all reasonable care is taken, RIVERSIDE RECEPTIONS NEW FARM cannot be held responsible for loss or damage to personal property.  You release and indemnify us from any loss, claims or liability which arises as a consequence of any loss or damage to personal property.

Oral Advice

RIVERSIDE RECEPTIONS NEW FARM staff are happy to give verbal advice as a service based on the best intentions and information at the time. However, verbal advice should NOT be acted upon without written confirmation.

Prices

Every possible effort is taken to maintain quoted prices, however all prices and menus are subject to change without notice.

Entertainment

To avoid disappointment,  it is desirable that all entertainers booked by clients discuss any special requirements 7 days prior to the event.

Payment Details

Final menu is to be confirmed 14 days prior to the event date.

Final numbers are to be advised 7 days prior to the event date, at this time an invoice will be supplied to you for payment within 2 business days.

Payment by Credit Card, Visa or Mastercard attracts a surcharge of 1%.

Payment via PayPal attracts a surcharge of 2.75%.

American Express Cards are not accepted.

Cancellation

Cancellation of a function will result in a loss of your booking fee along with a cancellation fee.

The cancellation fee is calculated on the approximate value of the function :

The fee payable is:

Cancelling within 90 days if the event date – 50% of the value of the total event ( includes venue hire, food and beverage estimated fees)

Cancelling within 30 days if the event date – 75% of the value of the total event ( includes venue hire, food and beverage estimated fees)

Cancelling within 7 days if the event date – 100% of the value of the total event ( includes venue hire, food and beverage estimated fees)

Dietary Requirements

Dietary Requirements are to be advised 2 weeks prior to the event, these dietary requirements are limited to:

  • Vegetarian
  • Vegan
  • Gluten Free
  • Non Dairy

Riverside Receptions reserves the right to charge for the provision of additional meals due to dietary requirements. This fee may be up to an additional 100% of the fee charged for the ‘normal’ meal provided for the remainder of guests.

Consumables not provided by Riverside Receptions

Riverside Receptions may allow you as an event organiser to supply consumables to be served to guests in the course of the event. These consumables may take the form of, but are not limited to:

  • Wedding Cake
  • Birthday Cake
  • Confectionary ( Lolly Bar)
  • Food Trucks
  • Drink Caravans

In the event that Riverside receptions permits you as an event organiser to bring in and serve your own consumables to guests , Riverside Receptions accepts no responsibility or liability in relation to the goods and services not supplied by Riverside Receptions.  You, as the event organiser, release and indemnify Riverside Receptions from any loss, claims or liability which arises as a consequence of the goods and services not supplied by Riverside Receptions being provided to guests.

Download

To download a pdf copy of our Terms & Conditions click below.

RR Terms and Conditions 2017