At Riverside Receptions, we strive to make your special occasion just that…“ Special ”.
Our 40 years of catering experience allow us to think of all the “Little Things” to afford you a worry free and enjoyable function. The following Terms and Conditions assist in providing our guests clarity regarding events.
A non – refundable booking fee is required to confirm your booking.
Any damage caused to property and fittings at Riverside Receptions during an event is your financial responsibility, where this damage has been caused from actions by you or guests at the event.
While all reasonable care is taken, Riverside Receptions cannot be held responsible for loss or damage to personal property. You release and indemnify us from any loss, claims or liability which arises as a consequence of any loss or damage to personal property.
Riverside Receptions staff are happy to give verbal advice as a service based on the best intentions and information at the time. However, verbal advice should NOT be acted upon without written confirmation.
Riverside Receptions allows clients to engage their own entertainers for events.
Riverside Receptions reserves the right to refuse proposed types of entertainment. To avoid disappointment, it is desirable that all entertainers booked by clients discuss any special requirements 7 days prior to the event.
Noise Restrictions are in effect at the venue at the below levels:
Ballroom – Prior to 10pm – 95db After 10pm – 85db
River Room – Prior to 10pm – 83db After 10pm – 76db
You will instruct your hired entertainers of these levels, during the course of the evening the noise levels will be monitored and venue staff will ask entertainers to adjust the sound level if required. If the entertainers do not comply with these requests, staff may switch the power off to the entertainers equipment.
Final menu and number of guests are to be confirmed 14 days prior to the event date.
At this time an invoice will be supplied to you for payment within 7 business days.
Payment by Credit Card, Visa or Mastercard attracts a surcharge of 1%.
Payment via PayPal attracts a surcharge of 2.75%.
American Express Cards are not accepted.
Every possible effort is taken to maintain quoted prices, however all prices and menus are subject to change without notice.
Cancellation of an event will result in a loss of your booking fee along with a cancellation fee.
The cancellation fee is calculated on the approximate value of the event.
The fee payable is:
- Cancelling within 90 days if the event date – 50% of the value of the total event (includes venue hire, food and beverage estimated fees)
- Cancelling within 30 days if the event date – 75% of the value of the total event (includes venue hire, food and beverage estimated fees)
- Cancelling within 7 days if the event date – 100% of the value of the total event (includes venue hire, food and beverage estimated fees)
Dietary Requirements are to be advised 2 weeks prior to the event, these dietary requirements are limited to:
- Gluten Free
- Non Dairy
Riverside Receptions reserves the right to charge for the provision of additional meals due to dietary requirements. This fee may be up to an additional 100% of the fee charged for the ‘normal’ meal provided for the remainder of guests.
Consumables not provided by Riverside Receptions
Riverside Receptions may allow you as an event organiser to supply consumables to be served to guests in the course of the event.
You must seek prior approval to supply consumables from external suppliers.
These consumables may take the form of, but are not limited to:
- Wedding Cake
- Birthday Cake
- Confectionary (Lolly Bar)
- Drink Caravans
In the event that Riverside Receptions permits you as an event organiser to bring in and serve your own consumables to guests , Riverside Receptions accepts no responsibility or liability in relation to the goods and services not supplied by Riverside Receptions. You, as the event organiser, release and indemnify Riverside Receptions from any loss, claims or liability which arises as a consequence of the goods and services not supplied by Riverside Receptions being provided to guests.
T&C V3.0 29 May 2019